COVID-19 Information

Pathways Family Counseling is reopening to resume in person sessions starting the week of June 15th. Please note that keeping our clients, as well as our clinicians safe is a top priority for us. Each clinician at Pathways Family Counseling will make their own decision about returning to in person sessions. During this time we will also continue to offer telehealth services to best fit the needs of our clients. If you are a current client, please speak with your clinician regarding the current services that they are offering. If you are a new client, please contact the office and you will be scheduled with a clinician that best fits your needs and preferences for in person or telehealth sessions. We understand this has been a difficult and challenging time for many, we are here to help. 

Thank you for your patience and cooperation during this time.

Office Safety Precautions in Effect During the Pandemic

We're Taking the Following Precautions to Protect our Clients and Staff:

  •  Staff maintains safe distancing.

  •  Restroom soap dispensers are maintained and everyone is encouraged to wash their hands.

  •  Hand sanitizer that contains at least 60% alcohol is available in the therapy rooms, the waiting room and additional accessible points throughout the office.

  •  We schedule appointments at specific intervals to minimize the number of people in the waiting room.

  •  We ask all patients to wait in their cars or outside until no earlier than 5 minutes before their appointment times.

  •  Common areas, surfaces, pens and other various items that are frequently touched are thoroughly sanitized after each use.

  •  Physical contact is not permitted.

  •  Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.

  •  Common areas are thoroughly disinfected at the end of each day.

 

Returning to Office Based Services

What We Ask of You:

  • You will only keep your in-person appointment if you are symptom free. 

  • You will take your temperature before coming to each appointment. If it is elevated (100 Fahrenheit or more), or if you are experiencing other possible symptoms of COVID-19, you agree to cancel the appointment or proceed using telehealth. 

  • You will wait in your car or outside until no earlier than 5 minutes before our appointment time. 

  • You will wash your hands or use alcohol-based hand sanitizer when you enter the building. 

  • You will adhere to the safe distancing precautions in the waiting room and therapy room.

  • You will keep a distance of 6 feet and there will be no physical contact (e.g. no shaking hands) with me [or staff]. 

  • You will try not to touch your face or eyes with your hands. If you do, you will need to wash or sanitize your hands. 

  • If you are bringing your child, you will make sure that your child follows all of these sanitation and distancing protocols. 

  • You will take steps between appointments to minimize your exposure to COVID-19. 

  • If you have a job that exposes you to other people who might be in infected, you will immediately let me [and my staff] know. 

  • If your commute or other responsibilities or activities put you in close contact with others (beyond your family), you will let me [and my staff] know.

  • If a resident of your home tests positive for COVID-19 you will immediately let me [and my staff] know and we will then [begin] resume treatment via telehealth.

| Where We Are Located |

6785 Wallings Road

North Royalton, Ohio 44133

Tel: 440-457-7474

Fax: 440-457-7448

Let's Begin!

Step 1 Call 440-457-7474 or fill out the form below.

Step 2 We will call you within 2 business days for an initial consult to see if and how counseling can help you or your family.

Step 3 You'll make an appointment for a session with a therapist at our welcoming & cozy office.

© 2018 Pathways Family Counseling, LLC